We’re all feeling it, the escalation of the COVID-19 pandemic this week has everyone questioning our immediate response and the long-term affects that lie ahead. For many, so much uncertainty may feel paralysing. I can understand if as a business, you’re yet to consider how to manage your communications regarding the situation with your staff or your current and prospective customers. But tempting as it may be, this is not a time to be silent. More than ever you need…